Package : no original box,new in sealed bag,Bubble Wrap (Toys and instructions send together. )
There are many payment methods available on Aliexpress such as Alipay, credit cards,real-time bank transfers, offline payments (bank transfers and Western Union).You can choose a method which is the most convenient for you. To protect your interests,your payment will be temporarily held by Alibaba, and will not be released to us until you receive your order and are satisfied with it.
Shipping & Handing
Item will be shipped within 3~7business days after full payment is received.
We ship worldwide with flat rate shipping by China Post Air,Hong Kong Air mail. this international order may take longer to arrive, Normally the shippment to worldwide is used to take 8 to 25 business days, exclude Sat & Sun. (depending on customs and times such as Christmas mail delays etc).
We can also provide express post by EMS(5-8 days) or UPS(4-5 days). The cost is higher than standard postage, about$ 20 or higher. If you want post by EMS or UPS, please contact us.
Our online store sells a wide range of products, and we guarantee that our products will meet the following general quality standards:
1)Accurate Information & Descriptions
We supplies products that are features, functionality and specifications conform to the descriptions and packaging.
We strive to provide user manuals and clear instructions in decent English.
We are careful to only sell products that are in compliance with general power, safety, and othestandards.
Please contact us with TradeManager
Q: Why are your prices so low, are these quality items and brand new?
A: YES, you pay the FACTORY PRICE!
We sell brand new items directly from factory in Asia. That is why our prices are so competitive.
To maintain quality control we do personally inspect for each item prior to shipment. All items are 100% new and inspected.
1.We guarantee 100% customer satisfaction. If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.
2.We guarantee that our products are brand new, official and first-class quality.
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AliPluging Beta (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alibeta.warcraftoutlet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.