- Buyer’s early confirmation will be highly appreciated after receiving the items.
- Since your feedback is very important to our business’s development,we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It’ll just take you 1minute,but this 1minute has the extremely vital significance to us.
- Plase contact us before leaving any negative or neutral feedback.We will work with you to solve any problem.Thank you for your understanding!
- 100% guarantee new goods and well condition when it’s shipped out.
- If item is defective when you receive, we will send you a replacement without extra charger, or make a credit memo, or offer refund after the defective item is verified. Pls be confident to get a satisfied solution finally.
- If you are dissatisfied with your purchase please contact us immediately before raising dispute or leaving any negative feedback. Please return it within 7 days for an exchange or refund. Once we receive items back in its original condition well, we will do replacement or refund for you. Buyer should pay for shipping back.
- If item is defective after 3 months, it can be still sent back for exchange. We are glad to send a new one after we receive the defective item. Shipping fee for both way should be afforded by the buyer.
- Pls confirm delivery as soon as you receive the goods. If you don’t receive goods when it’s close to the definite time set by aliexpress.com, please ask us to prolong delivery time instead of open a dispute.
- If you can confirm delivery promptly and leave us 5 stars feedback, we are appreciated.
·Q:How do I pay for my purchase?
A: we accept the following payment methods: cridet card; moneybooker;T/T;western union.
·Q:How much does it cost to ship to my country?
A:Package less than 2 Kg will be shipped by China Post Airmail which is free shipping to the 26 countries as following: United States; United Kingdom; Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France; Russia; Sweden; New Zealand; Norway; Switzerland; Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea; Austria; Germany; Denmark; Singapore.
Other countries and package over 2 Kg, buyers have to afford entire shipping cost.
·Q:Is there any tracking Number for my item?
A: Yes, we ship every order with their Tracking Number, and you can view the shipment staus on the corresponding website.
·Q:Does this product come with retail package?
A: We have declared the packing detail on the description of each product, please check it, thank you!
·Q:I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi,thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AliPluging Beta (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alibeta.warcraftoutlet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.